Refund policy

Return & Refund Policy

We want you to be happy with your purchase from La Cala Home. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with tags (if applicable), and in its original packaging. You will also need your receipt or proof of purchase.

Starting a Return

To request a return, contact us at info@lacalahome.com. Please include your order number and the item you would like to return.

If your return is accepted, we will provide instructions on how and where to send your item, along with any applicable return shipping information. Because we work with multiple fulfillment partners, the appropriate return address may vary by product.

Please do not return an item to the address shown on the original shipment unless we specifically instruct you to do so. Items returned without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you receive the wrong item, contact us promptly at info@lacalahome.com so we can evaluate the issue and make it right.

Please include your order number and, when possible, photographs showing the damage, defect, or incorrect item.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom, personalized, or special-order products
• Personal care products
• Perishable goods, such as food, flowers, or live plants
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final-sale items

If you're unsure whether your item is eligible for return, please contact us at info@lacalahome.com before sending anything back.

Sale Items

Unless an item is specifically marked Final Sale, sale or promotional items are eligible for return under our standard return policy.

Exchanges

The easiest way to exchange an item is to request a return for the item you have. Once the return is accepted, you may place a separate order for the replacement item.

Refunds

We will notify you after your return has been received and inspected and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at info@lacalahome.com.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, as required by applicable law. Returned merchandise must be in the same condition in which it was received, unused or unworn, with tags (if applicable), and in its original packaging. Proof of purchase is also required.

Questions

For questions about returns or refunds, please contact:

La Cala Home
info@lacalahome.com